Customer tastes and expectations are in a perpetual state of change. There’s no shortage of new requests or ideas. How do you decide where to put your emphasis? Todd will facilitate a discussion to help focus your board of directors and staff on making choices to best serve your customers. Todd will work with you to ensure your next leadership retreat meets its intended outcomes. Is it time to update your annual plan, embark on a new product or service launch? Todd will interview your key players and incorporate their feedback into a fun and effective planning session.

Growing organizations require investment of time and money from key clients, sponsors, and volunteers. Asking for these contributions can sometimes be awkward. What motivates more investment? What are the key messages, channels and formats to make the cash register ring? Together with your team, Todd Letts will analyze giving-motivations and help you to better define key customer segments. He will then guide your team leaders and committees in designing a plan that will bring more client revenue and participation in your organization.

Sometimes programs and services can get stale. Let Todd Letts help you negotiate the difficult decisions that are necessary to improve, replace or maybe even terminate certain projects. Todd will spend time with your team and bring tools to help you evaluate the true value of programs. This includes, fit with your organization’s vision and values, as well as, the effort required to deliver them at a level of performance your customers, clients and members expect.

Volunteer and Staff Leadership

In an environment of increasing customer expectations, teamwork has never been more important. Adding more staff is not always the best or most realistic response to enhancing performance. In fact, we all perform at our best when everyone knows their role, how it fits with our teammates’ tasks and if we have the tools to do our jobs. Todd will work with your team to establish the procedures, protocols and spark required to ignite the most effective teamwork for your organization.